shipping & returns

shipping & returns

shipping

cairo & giza: 65 egp. everywhere else in egypt: 85 egp. the exact fee shows at checkout before you confirm.

cairo & giza: 1–3 business days. everywhere else: 2–5 business days. same-day delivery is available in new cairo.

every order leaves the studio in a branded meilo tote with free stickers tucked in. you'll get a confirmation the moment your order is placed, and an update when it's on the way.

cash on delivery — you pay the courier at the door.

changed your mind?

you can cancel your order yourself within 24 hours of placing it, as long as it hasn't left the studio yet — open your account and hit cancel.

once it's with the courier, cancelling isn't an option anymore — but the 7-day window below still has you covered.

returns & exchanges

exchanges and returns are accepted within 7 days of delivery. not happy with your order? no stress — easy returns and exchanges, no hassle.

the piece needs to come back unworn, unwashed, with its tags still on exactly as they arrived, in its original packaging.

exchanges are free — i cover the courier, both ways. on a return for a refund, the courier fee is on you, since he has to come back out for it.

after 7 days, the order is final.

if i sent you the wrong thing

a wrong item or a manufacturing fault is on me, not you. message me with your order number and a couple of photos and i'll make it right — no delivery fee on you.

not sure about your size?

there's a size guide on every product page — put in your height and weight and it'll pick for you.

anything else, message me on whatsapp or email customer@meiloeg.com.