Return & Refund Policy

At Meilo, we want you to love what you receive 💙
If something feels wrong, we’ll always do our best to help.

Returns & Exchanges

You can request a return or exchange within 14 days of receiving your order, as long as:

• The item is unused and unworn

• Tags and original packaging are still intact

• The item is in its original condition

For hygiene and quality reasons, we cannot accept returns for:

• Washed items

• Worn items

• Damaged products caused after delivery

• Customized or special-order items

Exchanges

Need another size or color?
We offer exchanges based on stock availability.

Shipping fees for exchanges may apply.

Refunds

Refunds are available if:

• You received a damaged item

• You received the wrong item

• Your order arrived with a manufacturing defect

Once the returned item is inspected and approved, the refund will be processed through the original payment method or via bank transfer/wallet transfer when applicable.

Shipping fees are non-refundable unless the issue was caused by us.

Cash on Delivery (COD)

For Cash on Delivery orders above 5000 EGP, a small deposit may be required to confirm the order before shipping.

How to Request a Return or Exchange

Please contact us through:

• Instagram DM

• Email

• Website contact form

Include:

• Your order number

• Clear photos (if there’s an issue)

• The reason for return or exchange

Important Notes

• Return requests outside the allowed period may not be accepted.

• Refund processing times may vary depending on the payment method.

• During drops, launches, or sale periods, processing times may be slightly longer.

Thanks for being part of Meilo ✷